We listed most frequently asked question here and you will have a clear idea about our doll and service process after read all of them. Still have questions? Reach us via 24/7 online chat or email to [email protected] to get instant help!

 

Before you buy

WHY SHOULD I CHOOSE THE DOLL FROM PETITE SEX DOLL?

We are customer-oriented company and we are a group of experienced experts with love and passion about adult and sex doll industry. You can learn about us from here. Also, if you are still hesitate about purchasing a doll from us or more interested in seeing what the sex doll really looks like, you can look at the our factory photos or contact us directly via online chat or email at [email protected]

HOW CAN I CHOOSE A DOLL FROM YOUR SITE?

We currently have over 300+ sex dolls with all types of face and body type. 

  • Sort by degree of customization
    • Custom Sex Dolls: If you wanna more personalized features like eye/skin colors, heating or moaning systems, even vagina type and do not mind the customization time, you can customize your sex doll from head to toe with us. These dolls will be made and shipped from our factory in China. It takes about 3-7 business days to produce before being handled by our courier partner. We can build a doll matching the promote pictures or build some for your own choices of face type and body type.
    • Ready-to-Ship Sex Dolls: If you are looking for a quick delivery, you can check our Ready to Ship sex dolls. These dolls are stored in our LA warehouse and can be shipped out right away after you place an order and it arrive in 3-7 days. However, the downside is that they cannot be customized since they are pre-made already.

 

Besides, we also offer full customization services which starts from $2500 but we can use the pics and measurements you provided to build a doll, please contact our online agent for more details. 

HOW CAN I CHOOSE THE BODY TYPE FOR A DOLL?

We understand you want a doll that is suits your specific sexy tastes and life styles. Please refer to our body size chart. 

CAN I CUSTOM MY DOLL BY MIX DIFFERENT DOLL'S HEAD?

Yes! For custom dolls, we can also do free mix and match service, you can chose doll head and body seperately and we will combine them together. ou can just add an order note to include the doll head name or reach our customer service via online chat or email to [email protected] for help!However, for ready-to-ship dolls, they are already pre-made and packaged in boxes so we are not able to change head and you can buy an extra head to satisfy your needs.

 

SHIPPING

HOW LONG DOES IT TAKE TO RECEIVE MY DOLL?

For Ready-to-Ship Dolls, we will ship it out once we receive your order. It will take 3-7 days to arrive at your address, depending on your location.

Click to view the sample timeline

For custom orders, we will start the production within 24 hours and your doll should be ready for shipment within 3-7 business days. As for the shipping time to US, it will arrive in 5-8 weeks if you chose standard free shipping and 3-7 days for expedited shipping.

Click to view the sample timeline

You can find the detailed timeline on our shipping and delivery page.

SHALL I BE RESPONSIBLE FOR THE CUSTOM TAX?

No, the price you pay includes customs clearance. There will be no hidden charge except certain countries including CA, AU, NZ, etc, since they do not allow us to pay for import tax in advance so you may need to pay extra import taxes charged by the local government. The import tax can be paid online and feel free to contact us if you have questions about custom clearance and invoice.

WHERE DO YOU USUALLY SHIP THE PRODUCT FROM?

We have offices in the US, Hong Kong, and China. 

  • All customized doll products are shipped directly from the manufacturers in China.
  • The ready-to-ship selections are shipped from our US/EU/AU/CA/UK local warehouses.
WHERE CAN YOU SHIP TO?

We can ship to almost all over the world. Internationally, we ship to all countries apart from India, Pakistan, UAE, Thailand and the countries with the local restrictions on adult products.

WHAT SHIPPING COMPANIES DO YOU USE?

For Standard Shipping, the packages are shipped via an ocean and will be picked up by local carriers in LA port to start US local shipping. The local carrier includes FedEx and UPS.

For Expedited shipping, the packages are shipped using FedEx, DHL, or UPS.

 

PAYMENT

WHAT PEYMENT METHOD YOU ACCEPT?

We accept Credit/Debit card as the main payment.

You can find our detailed payment guide here.

If you wanna do direct back transfer or other installment plans, please contact us online agent for more help!

WHAT SHOULD I DO IF MY PAYMENT FAILED?
WHY I DID NOT RECEIVE THE ORDER CONFIRMATION EMAIL?

Usually you will receive an order confirmation email once your payment is done successfully. However, certain payment via credit card payment gateway may need 3-8 hours to complete the payment procecss. If you do not know the real status, feel free to contact us for further help!

WHAT WILL SHOW ON MY CREDIT CARD STATEMENT?

We will be using our shadow company’s name. You will not see any keywords related to “doll”, “sex” or “adult”.

 

PRODUCT

HOW LONG WILL A SEX DOLL LAST?

A sex doll will last from 2 to 10 years depending on usage and maintenance level.  A sex doll that gets frequently used and moved will be more likely to suffer wear and tear but it is easy to repair. Sex dolls are hard to get oiled and prone to be long-lasting if you use baby powder and clean them under correct instructions.

Our dolls are also built with Medical-grade TPE material which can last much longer than regular dolls.

WILL THE DOLL SKIN GET DIRTY?

Similar to our skins, the doll may also get dirty due to the material characteristics. Although the doll’s skin is durable and resistant to rips, tears, and stains, it is not indestructible. You should be careful to keep your doll away from dark fabrics and tight clothing. If you like dark clothing you should be sure to wash it before putting it on your doll and be sure to not store her with the clothing on for a long time. The best clothing for dolls is light-colored, loose-fitting fabrics.

HOW DO YOU CLEAN A SEX DOLL?

Cleaning a sex doll after use is a crucial part of owning a sex doll. Not only will you keep your doll in fresh-new condition, but you will also protect your health. Luckily, cleaning your sex doll is an easy process that can be completed in minutes. You can read our blog post: Step-by-step: How To Wash Love Dolls

CAN I USE COSMETICS ON MY DOLL?

Liquid eyeliner and powdered cosmetics (blushes, eye shadows, powder foundations, etc.) work very well on our dolls and the makeup artist also use similar products on sex dolls. However, cream/oil-based makeup (such as liquid foundation) won’t disperse well on Medical-grade TPE material. Eyebrow pencil and lipstick can be applied with reasonable effectiveness and these cosmetics can rub off easily. As for clean makeup, our sex doll can be cleaned with normal cosmetic removers and/or mild detergents. Avoid removers that are too oily, as they will be difficult to clean from the TPE skin.

CAN I TAKE A BATH OR SHOWER WITH MY DOLL?

It is NOT recommended, although TPE material can withstand hot water heat. Since most of our dolls have “smart” features, we don’t recommend putting our dolls near water in order to lower the risk of damage on the electronic components.

 

SUPPORT

WHAT HAPPENS IF MY DOLL IS BROKEN?

Although our dolls are built with Medical-grade TPE material which can last much longer than regular dolls.  However, we understand that things occasionally break during the delivery process and usage.

For our doll products, we offer a one-year limited warranty, which means we will repair your dolls for free and we will cover the replacement cost and other repair fees except for the shipping fee. After one year, you can always contact our support for any questions. We will provide instructions on how to complete the repair.

CAN I RETURN MY DOLL?

If you receive your doll and it has any defects, as long as you notify us within 24 hours of receiving your doll and the doll has not been used in any way, we can arrange for the doll to be returned. Please read our return and refund page for more information.

All accessories sales are final.

CAN I CANCEL MY ORDER?

For custom orders, you can cancel the order before shipment but there is a restocking fee that needs to be charged depending on the actual scenarios.

  • If you change your mind or place the order by accident within 24hours,15% processing fee will be deducted from your total order amount. (We have to do it since our payment processor will charge us even the transaction gets cancelled)r.
  • After the 24-hour window, our factory will start producing your doll, if you still wanna cancel it,  it will be subject to a Seller’s restocking fee (“ Restocking Fee”) of 50% from the value of the Product order. We will provide to Buyer a refund of funds paid minus the Restocking Fee to the Buyer’s original payment method and other fees may apply such as design, mold material, processing, makeup and transaction fees.
  • After shipped out order cancellation is not possible.

After shipment, the cancellation is not possible cuz the doll is handled by our courier and we cannot intercept the parcel anymore.

For ready-to-ship orders, we cannot cancel your order except out of stock since the warehouse order system is connected with our backend and the order details will be sent there once we receive your payment. Please note there might be a time interval for tracking number uploading but please rest assured that your doll is already on the way!

WHAT KIND OF WARRANTY DO I HAVE?

Petitesexdoll.com offers a limited one-year warranty, please click here to read more about our warranty

Due to the nature of the product, we cannot accept returns after you start using the doll. However, we stand behind our product and do whatever we can to satisfy our customers.

WHAT CAN I DO IF I AM TIRED OF MY DOLL?

I am sorry to hear that but we understand it may happen. In this case, you can revisit our other sex dolls or various accessories. I am sure you will enjoy the new accessories with your doll again 🙂